Receptionist/Front Office Support

Sample Job Description

Job Brief:

Seeking a highly-skilled and self-motivated front office worker to join the client’s growing team. You will play a key role in performing various administrative and clerical tasks. You should be comfortable in tackling a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. The candidate must be reliable and have a strong work ethic combined with great communication skills, as well as comprehension with all necessary office equipment, software, and procedures.

Role Objective:

• To ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Key Responsibilities:

• Greet and welcome clients and guests as soon as they arrive at the office

• Set a positive office ambiance

• Direct visitors to the appropriate person and office

• Answers, screens, and forwards incoming phone calls accordingly.

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

• Provide primary and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and regulating access via the reception desk (monitor logbook, issue guest badges)

• Order front office supplies and keep an inventory of stock

• Update calendars and schedule meetings

• Organize travel and accommodations, and prepare receipts.

• Keep updated reports of office expenses and costs

• Perform other office receptionist duties such as filing, photocopying, transcribing and faxing

Skills and Qualifications:

• Proven work experience as a Receptionist, Front Office Representative or similar role

• Proficiency in Microsoft Office Suite

• Hands-on experience with office equipment (e.g. fax machines and printers)

• Professional attitude and appearance

• Solid written and verbal communication skills

• Ability to be resourceful and proactive when issues arise

• Outstanding organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Customer happiness attitude

• Bachelor's degree preferred.

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